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California Consumer Privacy Act

For California residents, by proceeding to interact with Haband, please be aware that your personal information may be collected.

To understand the types of personal information that we may collect about you, please visit our Privacy Page.

Haband Customer Service/FAQs

  • Orders & Payments

  • We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website.

    Also see: 

  • We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority's website.

  • Most orders are processed and are shipped within 1-2 business days of receipt of your order.

    For Standard Shipping, allow 8 to 10 business days from when the package leaves our warehouse. We ship to AK and HI for no additional charge — please expect delivery in 8-12 business days.

    Note: Order processing in the warehouse can take 1-2 business days. Business Days are Monday-Friday.

    Orders placed after 3:15 p.m. EST will be considered next business day.

  • If you have a flyer or magazine advertisement, enter the item number into the search box in the upper right corner of the website and click Search. After you select the size, color and quantity you'd like, click on the Add to Cart button. To order additional items, just enter the next item number into the Search box. When you’re finished, click the Checkout button or the Cart icon in the upper right corner of the page to start the simple checkout process.

    You can also order by phone by calling our order line at 1-800-742-2263. These operators are only able to take orders and cannot provide any other customer information. Your call is always welcome 8am-1am ET, 7 days a week.

  • When shopping online, click on the item you want in order to select a color, size, and quantity. Then click the Add to Cart button. Once you have selected all of the items you want, click the Checkout button or the Cart icon in the upper right corner of the page to start the simple checkout process. If you get stuck, you can always call us toll-free at 1-800-213-1220 and one of our order desk specialists will be glad to help. This line is available Monday – Friday, 9 a.m. to 9 p.m. ET.

    You can also order by phone by calling our order line at 1-800-742-2263. These operators are only able to take orders and cannot provide any other customer information. Your call is always welcome 8am-1am ET, 7 days a week.

  • Gift coupons and gift cards are not redeemable online at this time. To pay for your order with a gift coupon or gift card, please call us toll-free at 1-800-742-2263.

  • Your order will be processed within 1-2 business days. You will receive email updates from Customer Service when your order ships or if the status of your order changes.

  • We use a secure server to protect your order and personal information. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry-standard and among the best software available today for secure commerce transactions.

    Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    You can read our Privacy Policy here.

  • We will charge your card for merchandise as it is ticketed and ready to ship.

  • We accept Visa, American Express, MasterCard, and Discover, debit cards, as well as PayPal. If you prefer to mail your order in, we accept checks and money orders in addition to all major credit cards and debit cards.

  • When you register with Haband we will securely store your personal information so that you do not need to re-enter it each time you order. We’ll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.

  • Returns & Exchanges

  • Step 1 - Complete & Clip
    Fill out the return form. Enter the most appropriate reason for your return. Clip off the return form and return label from your original package slip.

    Step 2 - Pack
    Place the return form in the box with the item(s) you wish to return.Please use original packaging if possible.

    Step 3 - Label
    Usage of this prepaid shipping label for returns and exchanges will result in a $9.99 shipping and handling charge to your account. For a RETURN: A $9.99 return shipping and handling charge will be deducted from your merchandise refund. For an EXCHANGE: Return shipping costs apply to all exchanges. Your exchange will be processed as a refund less the shipping cost and a separate charge will be assessed for the new exchanged item.

    Step 4 - Ship
    Give the package to your Postal Carrier or drop it off at any U.S. Post Office location - no need to stand in line!

    No additional postage required and no need to insure your package. It is already included.

    Alternative Option:
    If you prefer to ship on your own, insure the package for the full value of the merchandise and send to:

    Haband Returns
    220 Hickory St.
    Warren, PA 16366


    If you have any questions, please call our Help Line at 1-800-213-1220

  • We want you to be happy with your purchase. If you are not satisfied with a Haband item, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and shipping and handling charges) for items returned in their original condition within 90 days from the date they were shipped.

    • All clearance items (price ending in $.97) are FINAL SALE. These items cannot be returned or exchanged. If you do return it, you will not be refunded for the item or shipping cost.
    • For products returned in original condition within 90 days from the date they were shipped, refunds will be made in your original form of payment.
    • A refund or exchange cannot be provided for items returned after 90 from the date they were shipped.
    • If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
    • Any merchandise not covered by this policy will clearly state the exemption on its product page on the website or catalog page it is sold on.

    Notes:

    • For a RETURN: A $9.99 return shipping and handling charge will be deducted from your merchandise refund. For an EXCHANGE: Return shipping and handling costs apply to all exchanges. Your exchange will be processed as a refund less the shipping and handling cost and a separate charge will be assessed for the new exchanged item.
    • Damaged or defective items, duplicate items or items that you did not order will not be charged return shipping. Final determination of product condition is subject to our inspection.
    • Allow 1 to 2 billing cycles for credits to process on your card.
    • Fill out exchange form completely, including Item #, Color, Size and Length.
    • Any information provided on or with this return slip will only be used to process a return or exchange.

  • Shipping & Handling Information

  • Standard Delivery

    Standard shipping charges are calculated on the order subtotal before the promotional discount is applied. Please allow between 8 and 10 business days for your order to arrive.

    Standard Shipping & Handling Charges Per Delivery Address
    Your Order Subtotal Shipping Amount
    Up to $20.00 $8.99
    $20.01-$40.00 $11.99
    $40.01-$50.00 $12.99
    $50.01-$80.00 $14.99
    $80.01-$100.00 $16.99
    $100.01+ $18.99

    *We do not offer delivery on weekends or holidays. We reserve the right to require a signature on some packages.


    Next Day Delivery is not available for orders containing Haband items.

    *3-5 days from the date your order is shipped. We do not offer delivery on weekends or holidays. We reserve the right to require a signature on some packages. 

  • Currently Haband only ships within the 50 United States plus American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, Virgin Islands, Armed Forces America, Armed Forces Europe and Armed Forces Pacific.

  • Several items we carry are shipped directly from the manufacturer and not warehoused by Haband. These items may be subject to a 12% restocking fee by the manufacturer should they be returned.

    These orders — also called drop ship or direct-from-vendor orders — are shipped by standard shipping only. Drop ship items can only be shipped within the continental United States (no shipments to FPO, APO, P.O. Boxes or military bases). Please allow 2 to 4 weeks for delivery of drop ship items. See shipping details on product page for product specific delivery times.

    Please note: Some specially marked products may require additional delivery charges or an additional fee may be required for expedited delivery. Shipping charges are non-refundable.

  • Privacy & Security

  • We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.

    Our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    Our Privacy Policy is available here.

  • When you register with Haband we will securely store your personal information so that you do not need to re-enter it each time you order. We’ll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.

  • State Privacy Laws

  • What are my rights under State’s Privacy laws?

    Some state privacy laws give consumers more control over how their personal information is being used by providing the following rights:

    • The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, whether their personal information is being sold or disclosed, and to whom
    • The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
    • The Right to Opt-Out of Sale and Share: A Consumer can direct, at any time, a business to not sell or share the Consumer’s personal information to a third party
    • Right to Non-Discrimination for the Exercise of Granted Privacy Rights: A business must not discriminate against Consumers that exercise rights granted under a state privacy law
    • The Right to Correct: A Consumer can make a verifiable request to a business to correct inaccurate personal information that we maintain about the consumer

    For more information, please visit Haband’s Privacy Policy at www.haband.com/content/PrivacySecurity.

    What steps do I need to take to make a Privacy request?

    You can make a verifiable request to exercise the Right to Know, the Right to Request Deletion, request to exercise the Right to Opt-Out of Sale and Share, and the Right to Correct via our Website (“Site”) www.haband.com or by calling us at 1-888-912-0696.

  • What happens when I make a verifiable request under the Right to Know?

    To make a verifiable request to exercise the Right to Know, please visit the Site https://www.haband.com/privacy/management/request/form, or by calling 1-888-912-0696. The following steps may apply to you:

    • On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
      • Specific pieces of information we have collected, disclosed, and sold about you
      • The categories of personal information we have collected, disclosed, and sold about you
    • We will confirm receipt of your verifiable request for the Right to Know within 10 days

    How long will it take to receive the personal information you have after I submit my request for the Right to Know?

    We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

    What if my request to know is denied?

    Under state privacy laws, we have the right to deny your request if we cannot verify your identity. Once you submit your verified request, we will match the personal information you may have provided to our internal records. If you requested that we provide you with specific pieces of information, and we are unable to verify your identity, we will evaluate your request as if you requested disclosure of categories of personal information. If you requested categories of personal information about you and we are unable to verify your identity, we will direct you to our general Privacy Policy at www.haband.com/content/PrivacySecurity.

    What are you considering as personal information?

    Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers.

    How did you obtain my personal information?

    We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.

  • What happens if I request to have my personal information deleted?

    To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.haband.com/privacy/management/request/form, or by calling 1-888-912-0696. The following steps may apply to you:

    • On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.

    As part of your Right to Request Deletion, you may ask for Haband to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.

    How long will it take to delete my personal information?

    We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

    How do I know if you removed my personal information?

    We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.

    We will maintain a record of the request of deletion as part of the record retention requirements for at least 24 months.

    Also, state privacy laws provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Haband may not delete your information even though you requested the personal information be deleted.

    Have you shared my personal information to other companies? If so, how do I delete the shared personal information?

    Haband may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.

    Please note, even if Service Providers are notified of your request, state privacy laws provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.

    What if my request to delete is denied?

    Under state privacy laws, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale or Share.

    Further, state privacy laws allows for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.

  • What happens when I make a request to exercise the Right to Opt-Out of Sale and Share?

    As a Consumer, certain state privacy laws provide the right, at any time, to direct Haband not to sell or share your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Haband selling or sharing your personal information, please click on the “Do Not Sell My Info” link at www.haband.com or call us at 1-888-912-0696.

    How long will it take Haband to recognize a request exercising the Right to Opt-Out of Sale and Share?

    We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold or shared your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.

    Can my Right to Opt-Out of Sale and Share request be denied?

    If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.

  • What happens when I make a verifiable request under the Right to Correct?

    To make a verifiable request to exercise the Right to Correct, please visit the Site https://www.haband.com/privacy/management/request/form, or by calling 1-888-912-0696. The following steps may apply to you:

    • On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.

    How long will it take to correct the personal information you have after I submit my request for the Right to Correct?

    We will confirm receipt of your verifiable request for the Right to Correct within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

    What if my request to correct information is denied?

    Under the state privacy laws, we have the right to deny your request if we cannot verify your identity. Once you submit your verified request, we will match the personal information you may have provided to our internal records. If you requested that we provide you with specific pieces of information, and we are unable to verify your identity, we will evaluate your request as if you requested disclosure of categories of personal information. If you requested categories of personal information about you and we are unable to verify your identity, we will direct you to our general Privacy Policy at www.haband.com/content/PrivacySecurity.

  • Product Information

  • No, Haband does not use down in ANY of its products. In fact, Haband has been recognized by PETA (People for the Ethical Treatment of Animals) as an industrial leader in terms of ethical retail.

  • To make your online shipping as convenient as possible, all items offered for sale via our magazine ads and mail order flyers are available online. There are also items that are exclusively on the Haband web site that you will not find in any of our direct mail or magazine ads.

  • California Proposition 65 (Prop 65)

  • Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.

  • The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.

  • Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.

  • Haband Credit Card Information

  • All Haband credit cards have closed as our relationship with Comenity Capital Bank has ended. We are very happy to report that you'll still be able to shop our full assortment online, or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as other methods of payment.

  • Currently, we have no plans to issue a new card from a different bank.

  • All orders and backorders placed on or before March 14, 2022, will ship and be charged to the credit card used for the purchase.  When and if backorders are delayed due to inventory and supply chain issues, you will be notified by customer service via email, mail or phone. Depending on the length of the delay, orders may need a new method of payment before being processed. If a new method of payment is not obtained, then the order will be cancelled. Moving forward, you'll still be able to shop our full assortment online or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as methods of payment.

  • You will continue to receive monthly billing statements until your account balance is paid in full and the terms and conditions in your Credit Card Agreement will apply until your account balance is paid in full. You will also continue to have access to the Account Center hosted by Comenity Capital Bank, where you can view your account and make online payments.

  • Please follow the return policy found at https://www.haband.com/content/returns. Please note, refunds for returns allocated to another form of payment will not affect your outstanding balance due to Comenity Capital Bank. Any outstanding balance on your Haband Credit Card will need to be paid in accordance with your credit card agreement. Refunds will be applied back to the original method of payment.

    Exchanges and order changes made where the Haband Credit Card was the original method of payment, may need a new method of payment for the addition of the new item after the card closure on March 15, 2022. We accept Visa, American Express, MasterCard, and Discover, debit cards, as well as PayPal. If this is required, you will be notified by customer service via email, mail or phone. The refund for the returned item will be applied back to the Haband credit card.

  • Thank you for your interest in opening a Haband credit card. We are not accepting new applications at this time. Please call 1-866-482-4479 with further questions.

  • As a Haband Credit Card customer, you may click here to access your account. You'll be taken to the website operated by Comenity Capital Bank, the credit card issuer. Since it isn't operated by Haband, it will require a separate login. You will be able to check your current account status, including: balance, minimum payment amount and due date, past due amount, last payment amount and date posted, and detailed statement history. You may also pay your Haband Credit Card Account bill online.

  • Once you log into your Haband Credit Card Account and have secured access to your information, you will be able to make changes to your personal information.

  • It may take up to two business days to complete your online payment. A successful online payment will cause a debit on your checking account and a payment on your Haband Credit Card Account in the time specified when you submitted your payment.

  • No. Comenity Capital Bank does not currently offer the ability to schedule when a payment can be withdrawn. Once a payment is keyed on Comenity Capital Bank system, it will be withdrawn from your checking account within two business days.

  • No. There is currently no fee associated with using Comenity Capital Bank online payment feature.

  • If you access your account online here and have provided your email address to Comenity Capital Bank, you will receive an email reminder when your statement is ready to view. The email will contain a link that allows you to securely click through and sign into your Haband Credit Card Account Center to view your statement, payment due date, and make payments.

  • Currently, Comenity Capital Bank does not offer the ability to schedule regular online payments to be withdrawn from your checking account on a monthly basis.

  • The Comenity Capital Bank Card Agreement is your agreement with the Haband Credit Card issuer, Comenity Capital Bank.

  • The Comenity Capital Bank Credit Card Agreement covers the use of your credit card account. It explains topics such as: Minimum Payment, What to do if your Card is Lost or Stolen, Credit Limit, Finance Charges, Other Fees and Charges, Arbitration, Billing Rights and many others. Please refer to your Comenity Capital Bank Credit Card Agreement for more information.

  • To read Haband Credit Card Terms and Conditions, or the Customer Privacy Statement, click here. Items covered are: Annual Percentage Rate (APR), Other APRs, Variable Rate Information, Grace Period, Methods of Computing your Balance for Purchases, Annual Fees, Minimum Finance Charge and Late Payment Fees.

  • General FAQs

  • For features and benefits of the Haband Rewards Club, please click here.

    To read all Frequently Asked Questions pertaining to the Haband Rewards Club, please click here.

  • You can call our order line at 1-800-742-2263. These operators are only able to take orders and cannot provide any other customer service information. Your call is always welcome 8am-1am ET, 7 days a week.

  • Haband was founded in 1925 in Paterson, New Jersey by M. Habernickel Jr. and John Anderson and initially sold quality handmade ties at a few local banks. But once Habernickel got the bright idea to take photographs of the ties and mail those "advertisements" to banks far out of the reach of Habernickel and his bicycle, the business was off and running, operating exclusively through the U.S. Mail. It wasn't long before the family-owned business expanded its offerings to include a full line of casual and dress menswear. Eventually, Habernickel's son, Duke, had been given the reins as President of the company.

    As Haband continued to grow, a complete line of ladieswear fashions was developed, and later a full selection of gifts, gadgets, and products for the home was added as well. The company still operates through the mail but savings are now available online too. Today, Haband is the Headquarters for Savings to over 5 million customers. And even though you won't find any neckties in Haband's value-packed selection, the one thing you will always find is a Better Deal than you'll get anywhere else, guaranteed! 

  • What are the Benefits of being a VIP Plus Member?
    10% off merchandise orders you place with us and any company in our Family of Brands. 5% rebate back on Grocery and Everyday purchases you make at over 1000 retailers like, Target, Walmart, and Walgreens. Up to $10 in rebates back on each shipping and return shipping fee you pay.

    What is the cost to be a VIP Plus Member?
    The first 30 days of your membership will be at the low introductory cost of $1.99. After your first 30 day trial, your membership will automatically continue for just $14.97 a month, and will be charged to the credit card you authorized when you enrolled. If you decide to not continue your membership after your 30 day trial, simply log onto www.habandvipplus.com/login or call 855-226-7051 to cancel. There is no obligation to continue. You may cancel at any time if you are not completely satisfied, and there will be no future charges.

  • Contact Customer Service

  • You can send an e-mail to service@haband.net. We generally can respond to you within 1 to 2 business days.

    You can call our service line at 1-800-213-1220. Standard service line hours are 9:00 am to 9:00 pm (Eastern), Monday-Friday.

 
GREAT NEWS! HABAND NOW ACCEPTS PayPal! SAFE & SECURE!