Returns
Return Policy
We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 90 days after your item is received. For products returned in original condition within 90 days of when they were received, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). We cannot provide any refund or exchange for items returned more than 90 days after your item was received. Any merchandise not covered by this policy will clearly state the exemptions on its product page located at Haband.com.
The following policies may apply:
- Unless defective or damaged in shipment, items marked with an "NR" in the catalog and on our website cannot be returned. These products include those such as perishable food and personal care items.
- Return of larger items may be subject to a restocking, return delivery and/or shipping and handling charge, except where prohibited by law.
- Select electronics, indicated under their description, can be returned or exchanged within 60 days of purchase.
Return Instructions
We'll gladly provide an exchange or full refund of merchandise purchase price up to 90 days after receipt. Items must be in their original condition. Click Here to view our complete return and exchange policy.
Step 1
Complete the Return/Exchange Form included with your packaging. If you don't have the Return/Exchange Form, just be sure to include your name, address and customer number, along with instructions whether to exchange the item or refund the merchandise purchase price in the original form of payment.
Step 2
Detach and enclose the Return/Exchange Form (or include your return/exchange information as noted above) in the package with the merchandise you are returning.
Step 3
Use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and pre-paid. There is a flat fee of $9.99 for using the convenient Pre-Paid Return Label. The return shipping and handling charges will be deducted from your refund. Please note that some heavier packages or items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.
Step 4
Simply attach the easy return label to your return package and give the package to your Postal Carrier or drop it off at any U.S. Post Office location — no need to stand in line! No additional postage required and no need to insure your package. It is already included.
Alternative Option
At your own cost, you may also use the delivery service of your choice to return your order.
To return your package on your own, insure the package for the full value of the merchandise and send it to: One Peachtree Plaza, Eatonton, GA 31026-0001
If you have any questions, please call our Help Line at 1-800-213-1220.
