Returns & Exchanges
We'll gladly provide an exchange or refund your purchase price (excluding discounts, and shipping and handling charges) for items returned in their original condition within 90 days after your item is received. f you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
- For products returned in original condition within 90 days of when they were received, refunds will be made in your original form of payment equal to your original form of payment.
- For products returned after 90 days, we cannot provide any refund or exchange for items returned.
- If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
Return & Exchange Instructions
Step 1: Locate the Packing Slip
Complete the Return/Exchange Form, located in the middle section of your packing slip included with your packaging. Can’t find your packing slip? Print a return and exchange form here.
Step 2: Prepare Your Package
Detach and enclose the Return/Exchange Form in the package with the merchandise you are returning. You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
Step 3: Attach Shipping Label
You can use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and prepaid. A $9.99 shipping and handling charge for the easy return label will be deducted from your merchandise refund or billed to your original method of payment. Please note items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.
At your own cost, you may also use the shipping provider of your choice and send it to the address listed below to return your order. For your protection, please return by insured mail and be sure to save your receipt for your records. We strongly encourage insuring your package if you choose this option.
220 Hickory St.
Warren, PA 16366
Step 4: Ship Your Package
Give the package to your Postal Carrier or drop it off at any U.S. Post Office location.
Returns can take between 2 and 4 weeks to process. Please allow 1-2 billing cycles for credits to process on your credit card.