1. How do I calculate my shipping charges?
2. When should I expect my order to arrive?
3. Can items be shipped internationally?
4. Which products are available online, compared to the items offered in the magazine ads and the flyers that Haband sends by U.S. Mail?
5. How do I place an order from a direct mail flyer or magazine ad at the Haband web site?
6. How do I order items pictured on the web site?
7. How will I know if an item is in stock or not?
8. Can I redeem a Gift Coupon online?
9. What should I expect to happen once I place an online order?
10. How do I know if my online order is secure? What happens to my name and order information?
11. How will I know if I've won one of the "First 50" promotions?
12. When is my credit card charged?
13. Which credit cards does Haband accept?
14. Can I return something I purchased online?
15. How do I make a return?
16. What are the benefits of registering at Haband.com?
17. If I don't see an answer to my question here, how else can I contact you?

How do I calculate my shipping charges?

Standard Shipping via Federal Express Smart Post, $7.99.

If you are ordering from any of our Catalogs, the following Standard Shipping Rates apply:

For Federal Express Home Delivery, add $6.00 to the standard shipping rate. Home Delivery cannot ship to Puerto Rico, the Virgin Islands or PO, APO & FPO mail boxes.

For Federal Express, add $10.00 to the standard shipping rate. FedEx cannot ship to PO, APO or FPO Boxes. Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands will incur an additional fee.

When should I expect my order to arrive?

Most orders are processed and are shipped within 2 business days of receipt of your order.

For Standard Shipping, allow 6 to 8 business days from when the package leaves our warehouse.

For Federal Express Home Delivery, allow 3 to 5 business days from when the order leaves our warehouse.

For Federal Express, allow 2 business days (to most areas) from when the order leaves our warehouse.

Can items be shipped internationally?

Currently Haband only ships within the 50 United States plus American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, Virgin Islands, Armed Forces America, Armed Forces Europe and Armed Forces Pacific.

Which products are available online, compared to the items offered in the magazine ads and the flyers that Haband sends by U.S. Mail?

To make your online shipping as convenient as possible all items offered for sale via our magazine ads and mail order flyers are available online. There are also items that are exclusively on the Haband web site that you will not find in any of our direct mail or magazine ads.

How do I place an order from a direct mail flyer or magazine ad at the Haband web site?

If you have a flyer or magazine advertisement, enter the item number into the Quick Order box (right next to the smiley face) and click Order. There is a Quick Order box on every page of the site. After you select the size, color and quantity you'd like click on the Add to Cart button. To order additional items, just enter the next item number into the Quick Order box. Once you have entered the numbers for all of the items you want, click the Checkout button and follow all instructions.

How do I order items pictured on the web site?

When shopping online, simply click on the item you want, select a color, size, and quantity, then click the Add to Cart button. Once you have selected all of the items you want, click on the Checkout button. If you get stuck, you can always call us toll-free at 1-800-742-2263 and one of our order desk specialists will be glad to help.

How will I know if an item is in stock or not?

If you select an item that is not currently in stock, you will receive a message indicating that the item you've chosen is not in stock. If the item is expected in shortly, you will be given the chance to place the order anyway. We will ship it to you as soon as it comes in and notify you by e-mail. If the item you've chosen is completely sold out, you will be instructed to choose a different size and color. If you do not get any "out of stock" message, you can assume that the item is in stock and ready to ship.

Can I redeem a Gift Coupon online?

If you have a gift coupon code, just enter it in the space provided at checkout.

What should I expect to happen once I place an online order?

Your order will be processed within 1 business day. You will receive email updates from Customer Service when your order ships, or if the status of your order changes.

How do I know if my online order is secure? What happens to my name and order information?

We use a secure server with Verisign certification (the industry leader) to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.

Using RSA key technology, our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

An additional layer of protection, our "Firewall", works behind the scenes. We protect all of your private information, including your order, behind a network security system. Only our own staff has access to this information, and then only enough to service your order. As a final precaution, we authorize all credit card transactions through the same private channel that we use for traditional phone, fax, or mail orders. If you have any questions about our security system, please contact us at webmaster@haband.net.

How will I know if I've won one of the "First 50" promotions?

From time to time, Haband Company offers prizes to the first set number of people that order from a given mailing. The winners are selected based upon when their order is received and processed by us and are notified by first class mail. Haband employees and their families are not eligible to win prizes.

Since not all of the solicitations from these mailings enter the US mail stream on the same date, prizes are allocated to each portion of the mailing based upon the mail date. This ensures that all recipients of the mailing have as equal a chance as possible of winning, regardless of where they live.

Haband telemarketing representatives are not able to access information about winners of these contests.

When is my credit card charged?

We will charge your card when your order is ticketed and ready to ship.

Which credit cards does Haband accept?

We accept Visa, American Express, Master Card and Discover.

Can I return something I purchased online?

Yes. All Haband merchandise carries a lifetime satisfaction guarantee. If you are not satisfied for any reason, you can return your merchandise for an exchange or refund of the purchase price.

How do I make a return?

The packing list that arrived with your order will have instructions and the address of the distribution center to which you should send any return(s). Please follow all instructions carefully. For exchanges, remember to include the size and color that you'd like. It is very important that you include a copy of the packing list with your return. We will notify you by e-mail when we receive your return.

NEW! Easy Returns or Exchanges with SmartLabel®

Need to make a return or exchange? New SmartLabel® is the simplest, most convenient way to do it and you pay nothing up front. (*Our SmartLabel® service is available on credit card purchases only; exceptions apply.) After Haband receives your package, a fee of $6.99 will be charged to your credit card. Here's How to Use SmartLabel®:

1. Fill out the Refund or Exchange information on the packing slip.
2. Find & remove the SmartLabel® from that same packing slip. Wrap up your item, enclosing packing slip. If using the Haband Shipping Bag, please turn inside out. Affix the SmartLabel® to your package.
3. Simply hand your package to your postal carrier or drop it in a U.S. Mailbox. Postage is prepaid, & a fee of $6.99 will be charged to your credit card.

What are the benefits of registering at Haband.com?

When you register at Haband.com, we will securely store your personal information so that you do not need to re-enter it each time you order. We will also store your order history so that you can refer back to sizes and colors that you've purchased in the past. Finally, by keeping an online account with us, we will be able to notify you of specials, deals and bargains, many of which will be "online only" offers. We will also notify you by e-mail whenever we receive an order, ship an order or receive a return from you.

If I don't see an answer to my question here, how else can I contact you?

There are a couple of ways:

1. You can send an e-mail to service@haband.net. We generally can respond to you within 1 to 2 business days.
2. You can call our order line at 1-800-742-2263. These operators are only able to take orders and cannot privide any other customer service information.
3. You can call our service line at 1-800-213-1220. Standard service line hours are 8:00 am to 8:00 pm (Eastern).